If you are a Lead2Case customer
You can request deletion of your account and associated data at any time by emailing info@inovex-tech.com with the subject “Data deletion request”, from the email address associated with your account.
We will confirm receipt, verify the request, and delete or anonymise the relevant data, except where we are required to retain it to comply with a legal obligation. We will confirm once deletion is complete.
If your information was entered into Lead2Case by one of our customers
Our customers use Lead2Case to manage their own enquiries and cases. Where that is the case, the customer is the data controller for your information and we act as a processor on their behalf.
Please direct your request to the organisation you dealt with in the first instance. If you are not sure who that is, or you are unable to reach them, contact us at info@inovex-tech.com and we will help identify the relevant organisation and support them in responding.
Data received through connected platforms
Where our customers connect a third-party account to Lead2Case — including a Meta or WhatsApp Business account — we may hold data received through that connection.
To request deletion of that data:
- Disconnect the integration from within Lead2Case, or ask your account administrator to do so; and
- Email info@inovex-tech.com with the subject “Data deletion request”, stating which connected platform the request relates to.
Disconnecting an integration stops further data being received. Emailing us ensures data already received is deleted.
What we may need to retain
We may retain limited information where we are required to by law, for example for accounting or tax purposes, or where we need it to establish, exercise or defend legal claims. We will tell you if this applies to your request.
Contact
Inovex Technologies Limited
Peel House, Suite 138
30 The Downs, Altrincham
England, WA14 2PX
Email: info@inovex-tech.com